As a Membership Director at Sollis Health, your primary responsibilities will be growing our membership base and spearheading initiatives that promote membership retention in New York. We are looking for a passionate individual who resonates with our vision of building a concierge healthcare company that is forward-thinking and patient-focused. We’re looking for a creative, yet critical thinker who is excited to strategize inventive ways to recruit new Sollis members. Your strong communication and interpersonal skills enable you to truly listen to members, form a genuine connection, and cultivate relationships that ensure high retention rates that meet our ambitious goals.
Schedule is Monday-Friday – possible rotating Sundays (High Membership Inquiry Volume on Sunday)
Responsibilities:
- Assist Sollis’ leadership team in developing and overseeing programs that streamline the sales funnel and build effective strategies to increase revenue
- Implement and manage efficient sales forecasting, planning, and budgeting processes
- Establish high levels of quality, accuracy, and processes in planning, forecasting, retention, and revenue generation
- Respond to, qualify, and track inbound leads and requests in collaboration with the Membership Associate(s)
- Implement strategies to reach targeted goals and objectives
- Optimize the performance of membership sales and retention, analyzing the funnel process to identify areas of improvement and best practices
- Work cross-functionally with the Marketing, Clinical, Operations, and Medical teams to achieve performance objectives and strategic goals, holding both internal employees and external partners accountable to performance expectations
- Work closely with senior leadership to define the optimal performance measurements and programs to ensure membership growth and retention
- Maintain strong relationships with Sollis members and prospective members and advocate for their well-being to ensure they receive the best possible care
- Perform related duties as requested
Experience We believe extraordinary people come from a variety of backgrounds, but ideally, we would expect that you have:
- Associate degree required. Bachelor’s degree preferred
- Minimum of 3-5 years experience in sales or operations, preferably in the luxury/hospitality or healthcare sectors
- Advanced comprehension of sales-operations fundamentals
- Proficiency with Salesforce and subsequent reporting
- Flexibility to work outside of standard working hours, as needed
Skills: To be successful in this role, candidates will demonstrate the following:
- Comfort in following up on leads and cold-calling prospective members
- Sense of urgency and passion for success
- Excellent leadership and interpersonal skills
- Outstanding verbal and written communication skills
- Ability to think and work independently, effectively, and efficiently
- Creative thinker who can generate novel ways to access contacts and generate leads when traditional strategies aren’t working
- High proficiency with Salesforce, data visualization, and tracking of individual (and team) progress towards goals
- Ability to work across the entire sales team with general understanding of sales and marketing statistics, KPIs, and benchmarks.
- A desire to truly understand the customer to help inform thoughtful brand initiatives
Comp & Benefits:
Range: $100,000-$115,000 per year + 2% commission on all new memberships closed + Equity
This is the anticipated rate/range Sollis Health reasonably expects to pay candidates for this position in New York City. Sollis Health is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of this location. Actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc.
Our people are our greatest asset, so we designed a comprehensive compensation and benefit package that matches. Some of our offerings include:
- Competitive salary aligned with your experience
- Excellent benefits, including healthcare, dental, vision
- 401K with matching 3%
- Unlimited PTO + 12 observed holidays
- Free Sollis Health membership for you and your family
- Employee stock options
- Annual continuing education allocations
- Dedicated, motivated team and chance to be part of a highly ambitious medical startup
- Modern, elegant, and high-end work environment
- Flexible schedule
About Sollis Health
Sollis Health is a 24/7 members-only medical concierge service delivering expert, on-demand, emergency medicine treatment in a serene and private environment. Designed to handle emergencies, everyday care, and everything in between, we provide expert care in our state-of-the-art centers, virtually via a telehealth visit, and in the comfort of our member’s homes. The Sollis experience also includes our house call program, patient coordination and advocacy provided by our care navigation team and more. We service New York, the Hamptons, Los Angeles, South Florida, and San Francisco and provide around-the-clock telemedicine worldwide.
Sollis Health is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Consistent with our policies, we do not discriminate on the basis of any protected group status protected by law, including, but not limited to, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
Our people are our greatest asset, so we designed a comprehensive compensation and benefit package that matches. Some of our offerings include:
- Medical coverage, up to 90% paid for and Dental and Vision coverage, up to 100% paid for by Sollis
- Free Sollis Health membership for you and your eligible family members
- Generous paid time off and sick time to care for yourself
- 12 observed holidays
- 5 bereavement days per year
- 401k with a 3% company match
- Paid parental leave, up to 12 weeks
- Basic Life Insurance
- Employee stock options
- Professional development stipend
- HSA & FSA offerings
- EAP services
*Benefits eligibility is based on employment status
Office: 135 E 57th St, 4th FL, New York, NY 10022
Employment Type: Full Time
Department: Corporate – Revenue
Division: Membership
Area of Talent: Membership
Shift: Day – 40 Hours Per Week – 9-5pm
Work Setting: Remote – Local
About Location
Palm Beach Flagship
Sollis Health’s Palm Beach flagship facility in sunny southern Florida. With a full spectrum of concierge medical services 24/7, Sollis offers a private, elevated alternative to traditional emergency care. Our membership model allows for the treatment of 90% of what an ER typically handles in a low volume facility, so our providers can truly take care of their patients. From injuries to illnesses, our passionate clinical and corporate leaders couple genuine care with concierge-level service. Each team member is committed to reimagining the future of emergency care – together.
Getting Hired
A High-Touch Hiring Experience
Joining the Sollis Health team is a similar experience as a member receiving care: seamless and streamlined. We dedicate one of our in-house recruiters to be with you every step of the way.
Application
As Sollis continues to grow, we open new opportunities frequently. So, when you find a role that feels like a fit, follow the steps to submit your application online. We review each and every application we receive, which does mean it may take us a bit to get back to you and we appreciate your patience.
Recruiter Screening
If selected to proceed, you will receive an invite to schedule a time to speak with one of our recruiters. You will have the chance to get to know more about Sollis, discuss the role, your career interests, and previous experience, as well as gain a clear understanding of the remaining steps of the process. Now’s your time to get to know us, as well!
In-Person/Virtual Interviews
As you complete your Assessment, we will schedule you to speak with additional Sollis team members – either virtually and/or in-person. There may be a couple of rounds of interviews, all of which offer a different perspective and deeper understanding of the role and the culture, and the ways you can contribute to our success.
Offer & Pre-Hire Onboarding
At the offer stage, we will present you with a total compensation package, which includes our many amazing benefits & perks. All offers are contingent on background checks and other pre-employment and pre-offer clearances. Then, you’ll be connected with our Pre-Hire Onboarding Specialist to complete all necessary next steps. We are excited to have you join the team!
Application
As Sollis continues to grow, we open new opportunities frequently. So, when you find a role that feels like a fit, follow the steps to submit your application online. We review each and every application we receive, which does mean it may take us a bit to get back to you and we appreciate your patience.
Recruiter Screening
If selected to proceed, you will receive an invite to schedule a time to speak with one of our recruiters. You will have the chance to get to know more about Sollis, discuss the role, your career interests, and previous experience, as well as gain a clear understanding of the remaining steps of the process. Now’s your time to get to know us, as well!
In-Person/Virtual Interviews
As you complete your Assessment, we will schedule you to speak with additional Sollis team members – either virtually and/or in-person. There may be a couple of rounds of interviews, all of which offer a different perspective and deeper understanding of the role and the culture, and the ways you can contribute to our success.
Offer & Pre-Hire Onboarding
At the offer stage, we will present you with a total compensation package, which includes our many amazing benefits & perks. All offers are contingent on background checks and other pre-employment and pre-offer clearances. Then, you’ll be connected with our Pre-Hire Onboarding Specialist to complete all necessary next steps. We are excited to have you join the team!